Contact Information

Last updated: June 2026

We are here to help with order questions, shipping updates, returns, refunds, warranty claims, product information, and general customer support.

Customer Support

Store: Neuosen (operated by Oussama Ben Lahcen)
Website: https://neuosen.myshopify.com
Email: rayaniverch@outlook.com
Phone: +44 (776) 339 63 72
Address: 10 Brock St, London, NW1 3FG, United Kingdom

Support Hours

Monday – Friday, 9:00 AM – 5:00 PM (GMT). We respond within 1–2 business days.

Before Contacting Us

Please include your order number and the email used at checkout.

Returns & Refunds

Email rayaniverch@outlook.com. Returns accepted within 14 days, free return shipping, refunds within 7 business days.